How Can We Help?
We're here to help you get the most out of EasyLetter. Reach out to our support team or browse the FAQ below.
Support Information
Response Time: We aim to respond to all support inquiries within 24 hours during business days.
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+3)
Email: easyletterteam@gmail.com
Before contacting us, please check the FAQ below — your question may already be answered.
Frequently Asked Questions
Quick answers to common support questions.
Tap "Forgot Password" on the login screen and enter your email address. You will receive a password reset link. If you don't receive the email, check your spam folder or contact us.
Subscriptions are managed through Google Play. Open Google Play Store → Menu → Subscriptions → EasyLetter → Cancel. Your premium features will remain active until the end of the billing period.
Ensure good lighting and hold your phone steady. Make sure the entire document is visible in the frame. If issues persist, try restarting the app or updating to the latest version.
Go to Settings → Account → Delete Account in the app. This will permanently delete your account and all associated data. You can also email us at easyletterteam@gmail.com to request deletion.
Refund requests are handled by Google Play. Visit Google Play's refund policy page or contact Google Play support. You can also reach out to us and we'll do our best to help.
AI translations are generally accurate but may occasionally have errors. Try rescanning the document with better lighting. For critical documents, always verify with the original. Report persistent issues to our support team.